Shipping policy
SHIPPING POLICY — PAWLOWEEN
Last updated: September 18, 2026
At Pawloween, we work hard to make sure your order arrives quickly and safely. Below you will find all the information related to our shipping.
1. SHIPPING DESTINATIONS
We currently ship to the following countries:
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia
🇸🇪 Sweden
🇨🇭 Switzerland
🇩🇪 Germany
🇫🇷 France
🇮🇹 Italy
🇳🇿 New Zealand
🇪🇸 Spain
🇬🇧 United Kingdom
Shipping availability may vary depending on the country and delivery address. The available destinations and their corresponding costs will be shown during the checkout process.
If your country does not appear as available when placing your order, you can contact us at itspawloween@gmail.com to check whether we can ship to you.
2. PROCESSING TIMES
Orders are normally processed within 1 to 2 business days from payment confirmation.
During periods of high demand, promotions, holidays or exceptional circumstances, processing may be subject to slight delays.
Once your order has been shipped, you will receive the available tracking information at the email address provided during checkout.
3. DELIVERY TIMES
The estimated delivery time is 6 to 10 business days from the moment your order is shipped.
Delivery times may vary depending on the destination country, the courier company, logistical conditions and possible customs checks.
For international shipments, additional delays may occur due to customs processing or the authorities of the destination country.
The times indicated are estimates and do not constitute a guarantee of delivery on a specific date, unless expressly stated otherwise.
4. SHIPPING COSTS
The applicable shipping costs will be shown during the checkout process before you confirm your order.
If Pawloween offers free shipping, this promotion will be indicated in the store and will be subject to the conditions specified at the time.
5. CUSTOMS, TAXES AND DUTIES
For orders shipped outside of Spain, taxes, duties, customs fees or other charges established by the authorities of the destination country may apply.
When these charges apply and are not expressly included in the price or the shipping costs shown during checkout, they may be the responsibility of the recipient.
Pawloween does not control the decisions of customs authorities and cannot guarantee the amount of any potential import charges.
6. ORDER TRACKING
Where the courier service allows it, Pawloween will provide the customer with tracking information to check the status of their order.
Tracking may show different updates depending on the country and the courier used.
7. INCORRECT ADDRESS
The customer is responsible for providing a correct and complete delivery address.
If an order cannot be delivered due to incorrect or incomplete information provided by the customer, Pawloween may contact the customer to try to resolve the issue.
Any additional costs arising from an incorrect address may be borne by the customer where applicable.
8. ORDERS NOT RECEIVED
If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible at:
We will investigate the issue with the courier and try to find a solution.
9. DAMAGED PACKAGES
If you receive a visibly damaged package, we recommend that, where possible, you report it to the courier and keep the original packaging.
Contact us at itspawloween@gmail.com, providing your order number and attaching photographs of the package and the product.
10. CONTACT
For any questions regarding your shipment:
Pawloween
Owner: Pedro Gallardo
Address: Calle Palmera, 5, 4C, 04007 Almería, Spain
Email: itspawloween@gmail.com
Support hours: 10:00 – 18:00 (Monday to Friday)