Terms of service
TERMS & CONDITIONS — PAWLOWEEN
Last updated: September 18, 2026
Welcome to Pawloween. By accessing and using our online store, as well as by making a purchase, you agree to these Terms & Conditions.
1. GENERAL INFORMATION
The Pawloween online store is operated by:
Owner: Pedro Gallardo
Trade name: Pawloween
Address: Calle Palmera, 5, 4C, 04007 Almería, Spain
Email: itspawloween@gmail.com
Support hours: 10:00 – 18:00 (Monday to Friday)
For any questions regarding our products, orders or services, you can contact us at the email address above.
2. PURPOSE
These Terms & Conditions govern access to and use of the Pawloween online store, as well as the purchase of the products offered through it.
By placing an order, the customer declares that they have read and accept these Terms & Conditions.
These conditions will be available for the customer to consult, store and reproduce before completing their purchase, as required by the regulations applicable to electronic contracting.
3. PRODUCTS
Pawloween sells the products available in our online store.
We try to display the characteristics, images and descriptions of our products as accurately as possible. However, slight differences in color or appearance may occur depending on the screen or device used.
4. PRICES
All prices shown in the store are those applicable at the time of purchase.
Before completing the order, the customer can review the total amount of their purchase and, where applicable, the shipping costs that apply.
Pawloween reserves the right to modify product prices at any time. These changes will not affect orders that have already been confirmed.
5. PURCHASE PROCESS
To make a purchase, the customer must:
Select the product they wish to buy.
Add it to the cart.
Review the selected products and quantities.
Enter the information required to place the order.
Select an available payment method.
Review the order summary.
Confirm the purchase using the corresponding button.
The customer is responsible for checking that the information entered is correct before finalizing the order.
Once the purchase is complete, Pawloween will send an order confirmation to the email address provided by the customer.
Applicable regulations require that acceptance of electronic contracting be confirmed through appropriate means, such as email.
6. PAYMENT METHODS
The available payment methods will be those enabled at the time of purchase.
Payment must be completed for the order to be processed, unless expressly stated otherwise.
7. SHIPPING
Orders will be sent to the address provided by the customer during the purchase process.
The customer is responsible for providing the correct information required for delivery.
The applicable shipping times and costs will be shown during the purchase process where relevant.
In the event of any incident related to delivery, the customer can contact Pawloween at itspawloween@gmail.com.
8. RETURNS & RIGHT OF WITHDRAWAL
Consumer customers have the legal right of withdrawal under the terms established by applicable law.
The full conditions regarding returns, refunds and withdrawal are set out in our Return & Refund Policy.
Nothing in these Terms & Conditions will limit the rights granted to the customer under consumer protection law.
9. DEFECTIVE PRODUCTS
Pawloween warrants that the products sold comply with applicable regulations regarding conformity and guarantees.
If the customer receives a defective, damaged or incorrect product, they should contact us at:
We recommend including the order number and providing photographs that help identify the issue.
10. INTELLECTUAL PROPERTY
All content on the Pawloween online store, including text, images, photographs, logos, designs, graphics and visual elements, is protected by applicable intellectual and industrial property law.
The reproduction, distribution, modification or use of such content without prior authorization is prohibited where legally required.
11. USE OF THE STORE
The user agrees to use the store lawfully and in accordance with these Terms & Conditions.
Using the store for fraudulent or unlawful activities, or activities that may harm Pawloween, other users or third parties, is prohibited.
12. LIMITATION OF LIABILITY
Pawloween will make every effort to ensure that the information available in the store is correct and up to date.
However, we cannot guarantee that the website will be permanently available or free from errors, interruptions or technical incidents.
Pawloween will not be liable for damages arising from circumstances beyond its reasonable control, without prejudice to the rights legally granted to consumers.
13. MODIFICATION OF THE TERMS
Pawloween may update or modify these Terms & Conditions when necessary to adapt them to legal, commercial or operational changes related to the store.
The version in force will be the one published in the store at any given time.
Modifications will not affect orders placed before they take effect.
14. APPLICABLE LAW
These Terms & Conditions are governed by applicable Spanish law.
Where the customer is a consumer, the rights granted to them under consumer and user protection regulations will be respected in all cases.
15. CONTACT
For any questions, issues or requests related to these Terms & Conditions, you can contact Pawloween:
Pawloween
Pedro Gallardo
Calle Palmera, 5, 4C
04007 Almería, Spain
Email: itspawloween@gmail.com
Support hours: 10:00 – 18:00 (Monday to Friday)